Eclipsed Sounds | Fulfillment & Return Policies

Eclipsed Sounds Refund Policy

Digital Products

We offer refunds or exchanges on our digital products within 30 days of purchase. If 30 days have passed since your original purchase, you cannot receive a refund. To see if you qualify for a refund for a digitally downloaded product, please review these eligibility requirements:

Digital Product Refund Eligibility Requirements

Purchase must have not occurred more than 30 days before requesting a refund. The time taken between the initial request and our refund process is not included within this time frame.
Refund requests must only be made through our contact form or directly to our support email address. (contact@eclipsedsounds.com) Please note that we cannot fulfill refund requests sent through our social media channels.
Refunds will not be fulfilled without the deactivation and effective return of digital product. A return for a digital product is defined as full deactivation of the activation code.
Refunds will not be issued for missing activation codes, please see our delivery policy for information on why activation codes did not arrive in the timeframe expected. Users are expected to reach out to customer support if activation code emails are blocked from their inbox.
You must follow the deactivation instructions for the product before a refund will be issued. Please be sure not to uninstall the product before requesting the refund to ensure the deactivation is done correctly.
Refunds can only be processed when requested from the same email address used on your original purchase. If the original email address is not accessible, we may require additional authorization to verify your purchase.
Refunds will only be processed through the original payment provider, and will not be sent to a different account or payment service.
Refunds can be made as monetary value or, upon request, as store credit for future products.
If your payment provider charges a fee to their customers for refunds, we will not cover this fee. If the payment provider or our checkout system charges a fee to Eclipsed Sounds for a refund, we will pay that fee.

Physical Products

We offer refunds on our physical products within 15 days of receipt. If 15 days have passed since your tracking information indicates you have received the item, you cannot receive a refund. Exchanges are not available for physical products. To see if you qualify for a refund for a physically shipped product, please review these eligibility requirements:

Physical Product Refund Eligibility Requirements

Product must not have been received more than 15 days before requesting a refund. The time taken between the initial request and our refund process is not included within this time frame. Receipt date is determined by Eclipsed Sounds by checking the package's tracking number.
Refunds for physical products require a return shipment of the item. For more information, please see our return policy.
Refund requests will require photographic evidence of the product's condition prior to returning. If the product is in poor condition prior to return that could not have reasonably during shipment, a return will not be accepted and a refund will not be issued.
Product must be in good condition and not missing any items when returned.
Refund request will not be fulfilled until the return product is received and inspected.
Refunds are not available for products that primarily include digital files that are not protected by an activation code, such as CD albums.
Refund requests must only be made through our contact form or directly to our support email address. (contact@eclipsedsounds.com) Please note that we cannot fulfill refund requests sent through our social media channels.
Refunds for software products will not be fulfilled without the deactivation and effective return of digital product. A return for a digital product is defined as full deactivation of the activation code. You must follow the deactivation instructions for a software product before a refund will be issued. Please be sure not to uninstall the product before requesting the refund to ensure the deactivation is done correctly.
Refunds can only be processed when requested from the same email address used on your original purchase. If the original email address is not accessible, we may require additional authorization to verify your purchase.
Refunds will only be processed through the original payment provider, and will not be sent to a different account or payment service.
Refunds can be made through the original currency or, upon request, as store credit for future products.
If your payment provider charges a fee to their customers for refunds, we will not cover this fee. If the payment provider or our checkout system charges a fee to Eclipsed Sounds for a refund, we will pay that fee.

Eclipsed Sounds Delivery Policy

Digital Products

Digital products that are not pre-order items are delivered automatically by our system when payment clears for your purchase. If an activation code & permanent download link are not received within 1 hour of payment being transmitted for your order, please check your spam inbox before inquiring about your order. In some cases, activation code emails will be blocked from inboxes entirely, and our team will try to respond to user inquiries about activation codes that failed to arrive within 24 hours. Please note that we cannot tell from our end when an activation email did not arrive in your inbox, so please reach out if they have not arrived.

Pre-ordered digital items will be sent within 1 day of the release date of the product. Please note that depending on the volume of pre-orders, some users may receive the activation codes and download links before other users due to email limitations.

Physical Products

Most of our physical products are sold as pre-order items, so the estimated shipment date may change due to manufacturing times. Physical products will be sent to any country currently being served by United States postal companies (USPS, UPS, or FedEx). If your country is not a valid recipient at the time of shipment, we will contact you and hold your package until it is able to be shipped, ship it to a proxy of your choice, or refund your order if desired.

Physical editions of software items will also be delivered through email on the release date if a pre-order, or on the order date if an in-stock purchase.

Eclipsed Sounds Return Policy

Digital Products

We offer returns or exchanges on our digital products within 30 days of purchase. If 30 days have passed since your original purchase, you cannot return a product to receive a refund. To see if you qualify for a return for a digitally downloaded product, please review these eligibility requirements:

Digital Product Return Eligibility Requirements

Purchase must have not occurred more than 30 days before requesting a return for a refund. The time taken between the initial request and our return process is not included within this time frame.
Return requests must only be made through our contact form or directly to our support email address. (contact@eclipsedsounds.com) Please note that we cannot fulfill refund requests sent through our social media channels.
Returns will not be accepted without the deactivation and effective return of digital product. A return for a digital product is defined as full deactivation of the activation code.
You must follow the deactivation instructions for the product before a refund will be issued. Please be sure not to uninstall the product before requesting the return to ensure the deactivation is done correctly.
Returns can only be processed when requested from the same email address used on your original purchase. If the original email address is not accessible, we may require additional authorization to verify your purchase.

Physical Products

We offer returns on our physical products within 15 days of receipt. If 15 days have passed since your tracking information indicates you have received the item, you cannot receive a refund. To see if you qualify for a return for a physically shipped product, please review these eligibility requirements:

Physical Product Refund Eligibility Requirements

Product must not have been received more than 15 days before initiating a return. The time taken between the initial request and our refund process is not included within this time frame. Receipt date is determined by Eclipsed Sounds by checking the package's tracking number.
Return shipments must be from the original address indicated on the purchase. If possible, Eclipsed Sounds will provide a shipping label and address for the return. If it is not possible to provide a shipping label, Eclipsed Sounds will provide an address and reimbursement for shipping cost up to $15 USD with proof of shipment.
Return requests will require photographic evidence of the product's condition prior to returning. If the product is in poor condition prior to return that could not have reasonably during shipment, a return will not be accepted and a refund will not be issued.
Product must be in good condition and not missing any items when returned.
Refund request will not be fulfilled until the return product is received and inspected.
Returns are not available for products that primarily include digital files that are not protected by an activation code, such as CD albums.
Return requests must only be made through our contact form or directly to our support email address. (contact@eclipsedsounds.com) Please note that we cannot fulfill refund requests sent through our social media channels.
Returns for software products will not be fulfilled without the deactivation and effective return of digital product. A return for a digital product is defined as full deactivation of the activation code. You must follow the deactivation instructions for a software product before a refund will be issued. Please be sure not to uninstall the product before requesting the refund to ensure the deactivation is done correctly.
Returns can only be processed when requested from the same email address used on your original purchase. If the original email address is not accessible, we may require additional authorization to verify your purchase.

Eclipsed Sounds Cancellation Policy

Order cancellations are only available for pre-order items. Cancellation requests must be made at least 7 days in advance of the release date or shipment estimation for the pre-order item. If this window is missed, a refund or return must be requested. Please see the other relevant policies for information on those processes.

Cancellation Eligibility Requirements

Release date or shipment estimation must be at least 7 days in the future at the time of the cancellation request.
Cancellation requests must only be made through our contact form or directly to our support email address. (contact@eclipsedsounds.com) Please note that we cannot fulfill cancellation requests sent through our social media channels.
Cancellations can only be processed when requested from the same email address used on your original purchase. If the original email address is not accessible, we may require additional authorization to verify your purchase.
When a cancellation is accepted, a refund will be issued.
Refunds will only be processed through the original payment provider, and will not be sent to a different account or payment service.
Refunds can be made as monetary value or, upon request, as store credit for future products.
If your payment provider charges a fee to their customers for refunds, we will not cover this fee. If the payment provider or our checkout system charges a fee to Eclipsed Sounds for a refund, we will pay that fee.